Capacity building

Your team learns to run the system, not just use it.

Training that lets your team run the systems we build, long after handover. It matches how each role works: online where it helps, beside the work where it matters, and handed to your own trainers over time.

Discuss your challenge

What we offer

Six ways to build skills, in the mix that suits your team.

  1. E-learning

    Self-paced courses that staff can complete at their own speed, including packages that work offline for field teams.

    • Self-paced modules
    • Video walkthroughs
    • Quizzes and certificates
    • Offline course packages

  2. On-the-job training (OJT)

    Trainers work beside staff on live tasks in the real system, then sign off each skill once it is performed without help.

    • Supervised practice
    • Task checklists
    • Competency sign-off
    • Coaching on the floor

  3. Classroom and workshops

    Hands-on sessions with realistic data, delivered in the language staff use every day and grouped by role.

    • In-person sessions
    • Hands-on labs
    • Local-language delivery
    • Role-based tracks

  4. Train-the-trainer

    We train your own focal persons to run future sessions, so learning continues long after our project ends.

    • Master trainers
    • Facilitator guides
    • Refresher calendar

  5. Job aids and documentation

    User manuals, quick reference cards and screen recordings written for the person who takes over the desk next.

    • User manuals
    • Quick reference cards
    • Screen recordings
    • Troubleshooting guides

  6. Assessment and follow-up

    Skills checks before and after training, usage reports, and refresher sessions when staff change or features are added.

    • Skills assessments
    • Usage reports
    • Refresher sessions

Our approach

From the first observation to a team that runs itself.

  1. 01

    Find the gap

    We observe how work is done today and agree with supervisors which skills each role needs.

  2. 02

    Design the learning

    We match each role to the right mix of e-learning, practice and classroom time, in the language staff use.

  3. 03

    Deliver it in the field

    Training runs where the work happens, with on-site support from our Cox's Bazar Support Center when needed.

  4. 04

    Keep it going

    Your own trainers take over, and we measure skills and refresh them as the system changes.

Who it is for

Everyone who touches the system, from the field to the office.

  • Field teams who record data every day
  • Supervisors who approve and review the work
  • Administrators who run the system
  • Partner and NGO staff who depend on shared reports
  • Government officers taking over a system at handover

Questions

Questions about capacity building.

What training formats do you offer?

E-learning (including offline course packages), on-the-job training, classroom workshops, train-the-trainer programmes, and job aids and documentation, combined in the mix that suits your team.

Can training be delivered in Bangla?

Yes. Workshops are delivered in the language staff use every day and grouped by role, from field staff to managers.

How do you make sure skills last after the project?

We train your own focal persons as trainers, leave job aids and documentation, measure system use, and refresh skills as the system changes.

Next step

Let’s solve it together.

Describe the problem in a few lines. We agree a short call before we propose anything.

  1. 01You describe the problem in a few lines.
  2. 02We reply with questions within one business day.
  3. 03We agree a short call before any proposal.
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Head office
Suite B1, 60, Road 9/A, Dhanmondi, Dhaka 1209